Frequently Asked Questions (FAQ)
Eyecon Product Overview
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A: Eyecon is an automated pill counting, inventory, and validation system that uses machine vision technology to improve dispensing accuracy, workflow efficiency, and documentation.
A: 9400: Original counting and validation platform.
9420: Updated hardware platform with enhanced integration, database sharing, inventory, and workflow capabilities.
9430: Includes all 9420 functionality plus color cameras, advanced photo capture, funnel monitoring, and Optical Pill Verification (OPV).
Optical Pill Verification (OPV)
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A: OPV uses color imagery and machine vision to analyze pill size, color, and markings.
A: Additional protection against mixed tablets, suspect pills, wrong drug return-to-stock situations, and improved documentation.
A: No.OPV is intended to supplement professional verification processes.
A: Only the Eyecon 9430 supports Optical Pill Verification.
Installation & Setup
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A: On a stable surface away from windows, direct sunlight, and changing lighting conditions.
A: Yes. If transported in significantly different temperatures, allow approximately 30 minutes before power-up.
A: Approximately 45 minutes for optimal camera stability and OPV calibration performance.
A: Basic functions do not, but PMS integration, updates, database sharing, and remote tools require network connectivity.
Counting & Dispensing
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A: Published specifications indicate approximately 99.97% count accuracy.
A: Eyecon can identify many foreign objects and broken pills, but barcode validation remains the best protection. OPV provides an additional layer of confidence with pill identification.
A: Gel caps may not be fully supported by machine vision and may require alternate workflows.
A: Stacked pills, overlapping tablets, dust accumulation, or foreign objects can interfere with counting.
A: Slightly overpour, spread tablets into a single layer, then remove excess.
Pharmacy Management System Integration
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A: Yes. Eyecon supports numerous PMS providers and can exchange prescription, inventory, and photo information.
A: The PMSS data viewer can help determine whether prescription data is being received.
A: Yes. Count Only mode allows local counting and inventory functions.
Inventory & Database Sharing
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A: Multiple Eyecons can share a common database, allowing one Eyecon to act as a server and others as clients.
A: Yes. Physical Inventory mode supports open and unopened package counting.
A: Yes. The Add to Total function allows accumulation of multiple counts.
User Management & Security
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A: Yes. User login can track dispensing activity and configuration changes.
A: Yes. User login barcodes can be configured.
A: Yes. Auto logout settings are configurable.
Photos, Auditor & Reporting
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A: Depending on configuration, Eyecon can save tray images, vial images, stock bottle photos, and OPV images.
A: Yes. Reports and photos can be exported to USB devices.
A: A Windows application that allows viewing and printing of Eyecon reports from a workstation.
A: Yes. Regular backups are strongly recommended to prevent permanent data loss.
Updates & Licensing
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A: Quarterly updates are recommended to maintain software enhancements and drug data.
A: Warnings increase in frequency and eventually licensed drug data may be removed.
A: Yes. Updates can be downloaded and installed manually via USB.
Maintenance & Cleaning
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A: Daily cleaning is recommended.
A: Tray surfaces, diffuser, funnel, and slide gate should be cleaned regularly.
A: Yes. The tray and funnel gate are removable for deeper cleaning.
A: Isopropyl alcohol and soft cloths are recommended.
Support Resources
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A: Visit https://eyeconvpc.com/ and select My Account from on top right corner of the website or directly at https://portal.eyeconvpc.com/login. Log in to the portal and select Manage Devices
A: After logging in to https://portal.eyeconvpc.com/login, select Manage Devices. Select Subscription FAQ link in the top portion of the Devices screen.
A: Phone: (866) 260-6540
